TL;DR
Zoom is a widely-used video conferencing tool that can be GDPR-compliant, provided that user data is handled properly. If any personally identifiable information (PII) is shared or stored through Zoom (e.g., recorded meetings with names or faces), businesses must follow GDPR best practices to remain compliant.
How to Maintain GDPR Compliance with Zoom
Zoom is more than just a meeting tool. Many businesses record meetings, save chat logs, and even share session data with third-party apps. These uses may involve PII, and therefore fall under GDPR scope.
Here’s what you should do to ensure you're using Zoom in a GDPR-compliant way.
1. Identify What Data Zoom Processes The first step is understanding what personal data you send or store via Zoom:
Recorded meetings with participant names, emails, and faces
In-meeting chat logs containing sensitive information
Calendar integrations that pull user names or scheduling info
Contact lists and cloud recordings
If Zoom is only used internally without processing personal data, your compliance burden is minimal. But once PII enters the picture, GDPR applies.
2. Use Zoom’s GDPR Features Zoom offers a number of built-in features to support compliance:
End-to-end encryption (E2EE) for meetings
Data routing control for enterprise plans (choose where your data is processed)
Data retention settings for chat and recordings
Meeting access restrictions via passcodes, waiting rooms, and locked rooms
Ability to delete user recordings and data
Make sure these settings are reviewed regularly and aligned with your data retention policy.
3. Get Consent for Recording Under GDPR, consent is required to record a meeting if it captures any personal data (video, voice, name, etc.).
Zoom provides an automatic disclaimer when recording begins, but you’re still responsible for:
Explaining why the session is recorded
How long the recording is kept
Who will have access
If you’re hosting webinars or meetings involving EU citizens, this step is non-negotiable.
4. Monitor Zoom’s Data Security and Breach Response According to Article 33 of the GDPR, you must notify authorities and affected users within 72 hours of a data breach.
Zoom is SOC 2, ISO 27001, and FedRAMP certified. However, you still need to:
Enable Multi-Factor Authentication (MFA) for your Zoom admin account
Regularly audit integrations and apps
Review who has recording permissions and where those recordings are stored
Do we Need a Cookie Banner With Zoom?
No, not for Zoom itself.
Zoom does not place cookies on your website unless you're embedding a Zoom feature like a scheduling widget or webinar registration form. If you embed such elements, it’s best to audit them with a cookie scanner.
Otherwise, your regular website cookie banner should be sufficient.
What Zoom’s GDPR & Privacy Policy Says Source: Zoom’s GDPR Compliance Page
Zoom states that it complies with the GDPR and has taken several actions to support data protection:
GDPR Compliance Measures:
Supports Data Subject Rights, including access, correction, and deletion
Offers data management tools for admins to view, export, or delete content
Provides Data Processing Agreements (DPAs)
Ensures international data transfers via Standard Contractual Clauses (SCCs)
Security Certifications:
SOC 2 Type II
ISO/IEC 27001, 27017, and 27018
FedRAMP Moderate (for government use)
Advanced encryption options and role-based access control
Zoom has also improved transparency around data routing and offers EU data center options for paid users.
Final Thoughts
Zoom can absolutely be used in a GDPR-compliant way, but only if used responsibly.
If your business sends any personal data through Zoom, here’s what you need to do:
Add Zoom to your list of sub-processors Get consent before recording Configure security settings (like E2EE and MFA) Regularly audit who has access to data Respond swiftly to any potential breach
Who Are We?
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