TL;DR
Zapier is a no-code automation platform that connects thousands of apps to streamline workflows. While Zapier is GDPR-compliant by design, it depends heavily on how you use it. If you’re transferring any personal identifiable information (PII) using Zapier, it’s crucial to ensure your workflows adhere to GDPR standards.
How to maintain GDPR compliance with Zapier
Zapier makes it easy to connect and automate over 5,000 apps, from CRMs to forms to project management tools. But automation often involves user data, names, emails, form submissions, purchase details, and more. If your workflows (called Zaps) transfer or store PII of EU citizens, then GDPR compliance is a must. Here’s how to ensure that happens:
1. Understand what personal data is flowing through Zapier Before setting up or running any Zap, review what data is being captured and transmitted. Ask yourself:
Does this Zap collect or process any PII (e.g., email addresses, full names, phone numbers)?
Is the data stored, forwarded, or just passed through?
If no personal data is being handled, GDPR is not a concern. But if it is, even if it's just being passed from one app to another, you need to comply.
2. Secure your Zapier account While Zapier provides encryption and other security features, it’s your responsibility to secure access to your account.
Best practices include:
Using a strong password
Enabling Multi-Factor Authentication (MFA)
Restricting access to only team members who need it
Zapier also offers role-based access for teams, which can limit exposure of sensitive Zaps to only the right users.
3. Monitor workflows for unintentional data sharing Sometimes, integrations might unexpectedly pull in more data than intended, especially with form tools or CRM systems.
To stay compliant:
Audit your Zaps regularly
Check what data fields are included in each Zap
Limit PII to what’s strictly necessary for your workflow
4. Be ready for user requests (access, deletion, portability) GDPR gives users the right to request access to, correction of, or deletion of their data. If PII is stored within Zapier or any of its connected apps, you must be able to respond to such requests.
Zapier allows you to:
View task history to trace how data is used
Manually delete data or turn off specific Zaps
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GDPR Compliance Measures:
Offers a Data Processing Agreement (DPA) for customers
Provides access, correction, and deletion tools to help fulfill GDPR obligations
Clearly outlines what data is collected and how it’s used
Stores minimal necessary data to run automations efficiently
Security Standards:
Data is encrypted in transit (HTTPS/TLS) and at rest
Offers team-based access control and detailed task logs
Regular security audits and internal reviews
International Data Transfers: Zapier complies with cross-border data transfer laws by:
Using standard contractual clauses (SCCs) as required by the EU
Ensuring subprocessors also meet GDPR standards
For more, you can review Zapier’s Privacy Policy or reach out directly at contact@zapier.com.
Who are we?
We’re Simple Analytics, a privacy-first, GDPR-compliant alternative to Google Analytics. EU-based and fully cookie-free, we help companies stay compliant out of the box while still getting actionable website insights. Customers like Michelin, Bloomberg, and Mollie trust us to handle their data the right way.